Returns & Exchanges

At Tanotis, we strive to ensure you are fully satisfied with your electronics purchase by offering a 7-day return policy for defective or incorrect items. All returns must be in their original packaging and condition to be eligible for a refund or exchange.

Return Process

• 1.
  Initiate Request

  Log in to your Tanotis account and navigate to the 'My Orders' section to submit a return request within 7 days of delivery.

• 2.
  Verification

  Our technical support team will review your request and may ask for photos or videos to verify the functional defect or physical damage.

• 3.
  Packaging and Pickup

  Once approved, securely pack the item in its original box with all accessories and manuals; we will then schedule a courier pickup from your location.

• 4.
  Refund Processing

  After the item arrives at our warehouse and passes quality inspection, your refund will be processed to the original payment method within 5-7 business days.